Bundle Buddies - Terms and conditions

1. General Provisions

1.1. Nature of the Service
This service (hereinafter, the “Platform”) is an online marketplace that provides users (hereinafter, the “Users”) with a technical tool to post and search for delivery offers and requests for personal cargo/parcel transportation via regular flights. The Platform is not a transportation or logistics company and does not provide storage or shipping services.

1.2. Availability
The Platform is accessible to anyone with an internet connection who meets the registration requirements. By using the Platform, the User agrees to comply with these Terms & Conditions.

1.3. Right to Use
Individuals who are at least 18 years old have the right to register and use the Platform, regardless of their citizenship or country of residence, provided this does not violate the laws of the country in which they are located.

1.4. Independence of the Platform: The platform is not affiliated with any airline, transportation company, or organization mentioned in the text, including IATA.

2. Registration and Use

2.1. Registration Requirements

To access the Platform’s features, the User must create an account.
During registration, the User must provide a real name, a valid email address, and a phone number. Optionally, the User may also provide a Telegram username or other contact details.
By registering, the User confirms that they are at least 18 years of age.

2.2. Consent to the Privacy Policy
By registering on the Platform, the User agrees to the provisions of the Privacy Policy, which describes what data is collected, for what purposes, and how it is processed and stored.

2.3. Providing Accurate Information
The User must provide accurate, up-to-date, and complete information during registration and when using the Platform. If the User’s contact details or other significant information changes, the User is required to update it promptly in their account settings.

3. User Responsibilities

3.1. Posting Listings
Users independently create offers to transport parcels and requests to have their cargo shipped. The content of these listings must comply with applicable laws and airline regulations.

3.2. Prohibited and Dangerous Goods
Users must not post information regarding items whose transportation is forbidden by law, airline rules, or that may be considered dangerous. Such items include, but are not limited to:

Weapons, ammunition, explosives, or flammable substances.
Narcotic substances and precursors.
Animals, plants, or any items requiring special permits (without the appropriate documentation).
Any goods prohibited in the country of departure or arrival.
Users are responsible for checking the current lists of prohibited items set by entities such as IATA, customs authorities, or specific airlines.

3.3. Prohibition of Illegal Activity
Using the Platform for fraud, money laundering, smuggling, or any other illegal activity is strictly prohibited. If a User suspects another party of unlawful or malicious intent, they must immediately cease interaction and notify the Platform’s administration.

3.4. Relationships Between Users
All cooperation terms (e.g., amount of remuneration, deadlines, pick-up/drop-off locations) are discussed directly between the Users. The Platform is not a party to these arrangements and bears no responsibility for their fulfillment.

4. Platform Responsibilities and Liabilities

4.1. Technical Role
The Platform solely provides a technical service for posting information about listings. The Platform’s administration does not guarantee the accuracy, quality, or reliability of user-posted content and is not liable for any losses arising from its use.

4.2. No Mandatory Identity Checks
The Platform’s administration does not carry out mandatory identity checks or verify the accuracy of information provided by Users. Any additional verification (e.g., obtaining a “Verified” status) may be conducted upon User request and at the administration’s discretion.

4.3. Content Moderation and Blocking

The Platform reserves the right to reject, block, or remove listings that violate these Terms, UAE laws or other relevant legislation, or airline regulations.
The administration is entitled to take appropriate measures if there is suspicion of fraud or if there are multiple complaints from other Users.

4.4. Complaint Handling

Complaints related to the functionality of the Platform or violations of the rules are accepted via the email address listed under “Contacts.”
Complaints about service quality (e.g., delays, lost parcels) are considered disputes between Users and are outside the administration’s scope.

4.5. Limitation of Liability
The Platform’s administration is not liable for any direct, indirect, incidental, special, or punitive damages resulting from the use or inability to use the Platform, including lost profits, lost data, etc.

5. Payments and Fees

5.1. Payments Between Users
All payments and terms for shipping cargo are negotiated directly between Users. The Platform does not participate in these transactions and is not responsible for their terms or fulfillment.

5.2. Platform Fee

A one-time registration fee of USD 10 (or the equivalent in another currency) may be charged upon registration. This fee is processed via Stripe.
Future changes to the Platform’s fee structure (e.g., introduction of paid subscriptions or additional services) may be implemented, and Users will be notified in advance.

5.3. Refund Policy

The registration fee is refunded only if the User cannot use the Platform due to technical issues directly caused by the Platform (e.g., inability to log in due to a Platform error).
To request a refund, the User must send an email to customer support within 14 days of the issue arising. Refund requests are evaluated on a case-by-case basis.

6. Privacy and Security

6.1. Data Processing
Users’ personal data is processed in accordance with the Privacy Policy. Data transmission is protected by SSL encryption, and servers are located in Germany.

6.2. GDPR and Other Regulations
The Platform’s administration strives to comply with GDPR and other applicable data protection regulations. Users have the right to request deletion, correction, or restriction of the processing of their data at any time.

6.3. Marketing and Analytics

Marketing emails are sent to the User only with the User’s explicit consent (opt-in).
Analytics is conducted via Yandex Metrika. Any data collected for analytics is not shared with third parties and is used solely to improve the Platform’s performance.

7. User Risks and Liabilities

7.1. Use at Your Own Risk
Users utilize information posted on the Platform at their own discretion and assume all associated risks. Before handing over or accepting cargo, it is recommended that Users verify the identity and reputation of the other party (e.g., by requesting documents, making a video call, etc.).

7.2. “Verified” Status
Upon request, the Platform may offer additional identity checks (e.g., submitting a photo ID). If successful, the User’s profile may receive a “Verified” label. This designation merely indicates that the User has passed an extra layer of verification and does not guarantee the absence of risk.

8. Account Deletion and Blocking

8.1. User-Initiated Deletion
The User may delete their account at any time via the “My Profile” section. Once deleted, all of the User’s personal data and listings become inaccessible, except for any information that the Platform is required by law to retain (e.g., for record-keeping).

8.2. Platform-Initiated Blocking
The Platform’s administration may block or delete a User’s account without prior notice if:

Multiple complaints are received from other Users.
The User provides intentionally false or incomplete information when registering.
The User posts listings that violate UAE or other applicable laws, airline regulations, or contain offensive content.
The User is suspected of fraudulent activities, money laundering, smuggling, or other illegal conduct.

8.3. Reinstatement Procedure
If an account is blocked, the User may submit a request to customer support detailing why they believe the block is unjust. The decision to reinstate the account is made by the Platform’s administration after an internal review.

9. Amendments to the Terms

9.1. Notification of Changes
In the event of changes to these Terms & Conditions, the Platform’s administration will notify Users via the email address provided during registration or by posting a relevant notice in the user dashboard.

9.2. Continued Use
If a User continues to use the Platform after the updated Terms come into effect, this will be considered acceptance of the changes. If the User does not agree with the updated Terms, they must delete their account and stop using the Platform.

10. Miscellaneous

10.1. Compliance with Local Laws
Users bear full responsibility for complying with local laws, including customs regulations and tax legislation, in connection with shipping cargo and using the Platform.

10.2. Language Versions
The Platform intends to offer its functionality and legal documents (including these Terms) in multiple languages. In the event of any discrepancies between translated versions, the English version (or another language designated as primary by the administration) shall prevail.

10.3. Disputes Between Users
All disputes or disagreements arising between Users must be resolved by those Users themselves. The Platform’s administration bears no responsibility for dispute resolution and does not act as a party in legal or other proceedings between Users.

10.4. Contacts
Questions related to the use of the Platform or these Terms may be addressed to customer support via the email address provided on the website.

Final Provisions

By using the Platform, Users acknowledge that they have read these Terms & Conditions and agree to comply with them. Failure to comply with any provisions of this document may result in the blocking or deletion of the User’s account and the implementation of measures provided by applicable law.

Last Updated: 08.02.2025